October 24, 2013
Earlier this month, Dr. David Baker, SVP and head of IMPAQ’s Health Division, addressed attendees of the Institute of Medicine’s Global Forum on Innovation in Health Professional Education on the various elements and challenges of measuring effective “Team-Based Care and Communication.”
Dr. Baker - a nationally recognized expert in team performance, training, and measurement, and the critical role teams play in high risk industries like healthcare – noted that measuring teamwork is highly dependent on effective observation and that training observers is more important than the measure used to assess performance.
Similarly, Dr. Baker noted that in the context of medical education, measuring team processes (i.e., how a team makes a decision) was just as important as measuring outcomes (i.e., whether the right decision was made), especially when the goal is to improve a team’s performance.
During his talk, Dr. Baker drew on his past experiences working on the Agency for Healthcare Research and Quality’s (AHRQ) TeamSTEPPS® program - an evidence-based teamwork system aimed at optimizing patient outcomes by improving communication and teamwork skills among health care professionals.
A full video of Dr. Baker’s talk is available here.