INNOVATIVE THINKING
RIGOROUS APPROACHES
REAL WORLD IMPACT

 

Project

Business Process Reengineering Services (BPR)

Market
Workforce Development Practice Areas
Services
Implementation Services
Client
U.S. Department of Agriculture - Food and Nutrition Service
Expertise
Survey Research and Data Collection
Applied Research Studies
Process Evaluations and Qualitative Research
Technical Assistance
Organizational Development Solutions
Communications Research and Stakeholder Engagement

As state budgets have shrunk and assistance program caseloads grown, many states and counties are having difficulty meeting statutory and regulatory requirements related to Supplemental Nutrition Assistance Program (SNAP) application, recertification, and case management processes. It is critical that state SNAP managers look for improved ways to improve efficiency and better serve eligible households. IMPAQ is currently providing business process reengineering (BPR) technical assistance support to State and local SNAP offices under a contract with the Food and Nutrition Service of the U.S. Department of Agriculture. The primary purpose of this effort is to improve the SNAP case management and certification process in local offices and, as a result, improve critical SNAP performance measures. IMPAQ is working closely with State and local office staff to assess current business processes and guide staff through the analysis of current activities and identification of process improvement. IMPAQ will also provide BPR training and technical support throughout each stage of the project.