Mr. Jensen S. Chiu


Mr. Jensen Chiu, M.H.A., S.C.P.M., is a Senior Research Associate in IMPAQ's Health’s Insurance Access and Value Based Care Practice Area.


Mr. Chiu has more than 11 years of health experience within topic areas of measure development and implementation, business process engineering, and portfolio management. He possesses a strong track record and interest in building high performing teams. Led re-engineering efforts for measure implementation in the field and operations within complex programs.


His current IMPAQ portfolio includes practice areas where he provides resourcing and business development recommendations. He leads teams for over 50 project managers, subject matter experts, researchers, analysts, and multiple subcontractors for three Centers for Medicare & Medicaid Services projects. They include serving as project director for IMPAQ’s Development and Implementation of Quality Rating System (QRS) Measures for Qualified Health Plans, serving as project manager for the Medicare Advantage Care Coordination Measure Development contract, and the leadership team for a large Center for Consumer Information and Insurance Oversight (CCIIO) contract related to the Marketplace operations.

Prior Experience

Prior to joining IMPAQ, Mr. Chiu has worked primarily with multiple organizations supporting measure development and increasing uptake of measures in the field. Most recently Mr. Chiu has worked at the American College of Cardiology for seven years where he led overall operational management for a seven-member team in the development of over 300+ measures. He also developed concrete pathways of implementation for all measures while orchestrating a 25% reduction time in the measurement process. Mr. Chiu implemented a submission process to meet five National Quality Forum (NQF) measure cycles; resulted in 90% of applications submitted (over 30 measures) becoming the national standard.

Mr. Chiu has also led or participated in many lean process improvement activities for multiple organizations which resulted in many re-engineered processes leading to greater efficiency.

Mr. Chiu’s led teams have received many awards and accolades. In the community, Mr. Chiu is serving as chair on the Montgomery County Public Library Board of Directors, providing strategic direction to 21 Subcommittees and 23 branches within the county. He has served on the Board of Directors of the American Association of Cardiovascular and Pulmonary Rehabilitation (AACVPR). 


Mr. Chiu earned a Master of Health Administration (MHA) degree from Cornell University. He earned his Bachelor of Arts (BA) degree in Political Science from Case Western Reserve University. He has a Lean Healthcare Process Improvement Certification, is Six Sigma Green Belt trained, and a Stanford Certified Project Manager (SCPM).

IMPAQ Papers and Presentations

Thomas, R.J., Balady, G., Banka, G., Beckie, T.M., Chiu, J., Goka,k S., Ho, P.M., Keteyian, S.J., King, M., Lui, K., Pack, Q., Sanderson, B.K. & Wang, T.Y. (2018). ACC/AHA clinical performance and quality measures for cardiac rehabilitation: a report of the American College of Cardiology/American Heart Association Task Force on Performance MeasuresCirc Cardiovasc Qual Outcomes, 11:e000037. doi: 10.1161/HCQ.0000000000000037.

Previous Paper

Thomas, R. J., Chiu, J. S., Goff, D., King, M., Lahr, B., Lichtman, S. W., Lui, K., Pack, Q. R. & Shahriary, M. (2014). Reliability of Abstracting Performance Measures: Results of the Cardiac Rehabilitation Referral and Reliability (CR3) Project. Journal of Cardiopulmonary Rehabilitation and Prevention, 34(3), 172-179.