INNOVATIVE THINKING
RIGOROUS APPROACHES
REAL WORLD IMPACT

 

Mr. Jensen S. Chiu

Mr. Jensen Chiu is a Senior Research Associate in IMPAQ's Health’s Insurance Access and Value Based Care Practice Area. He provides resourcing, business development, and project leadership across multiple contracts and projects.

Expertise

Mr. Chiu has more than 11 years of experience in quality measurement, business process engineering, and portfolio management. He possesses a strong track record in building high performing teams across a range of activities and his teams have received many awards and accolades. Some of these accomplishments include:

  • Development of concrete pathways of implementation for cardiovascular quality measures, while orchestrating a 25% reduction time in the measurement process.
  • In a seven-year period, 90% of measure applications (30 measures) submitted to the National Quality Forum (NQF) became recommended as the national standard.
  • Led or supported lean process improvement tools for 3 clients across 6 projects leading to time savings, error reduction, and other documented efficiencies.
  • Co-led a nine-member team that acquired cardiac rehabilitation referral information from across the nation to demonstrate reliability and validity for a suite of care coordination measures leading to publication in a peer reviewed journal, NQF endorsement for three full cycles, use in Federal payment programs, and a Presidential Citation. 

Clients

Mr. Chiu leads teams of more than 50 project managers, subject matter experts, researchers, analysts, and multiple subcontractors for three Centers for Medicare & Medicaid Services projects. He serves as project director for IMPAQ’s Development and Implementation of Quality Rating System (QRS) Measures for Qualified Health Plans, deputy project director for a large Center for Consumer Information and Insurance Oversight (CCIIO) Marketplace Operations Support contract, and project manager for the Medicare Advantage Care Coordination Measure Development contract. 

Prior Experience

Prior to joining IMPAQ, Mr. Chiu has worked primarily with multiple organizations supporting measure development and implementation, including a leading cardiovascular medical association for seven years where he led overall operational management for a seven-member team in the development of more than 300 measures.

In the community, Mr. Chiu is serving as chair on the Montgomery County Public Library Board of Directors, providing strategic direction to 21 Subcommittees and 23 branches within the county. He has also served on the Board of Directors of the American Association of Cardiovascular and Pulmonary Rehabilitation (AACVPR).   

Education

Mr. Chiu earned a Master of Health Administration (MHA) degree from Cornell University and his Bachelor of Arts (BA) degree in Political Science from Case Western Reserve University. He has a Lean Healthcare Process Improvement Certification, is Six Sigma Green Belt trained, and is a Stanford Certified Project Manager (SCPM). 

IMPAQ Papers and Presentations

Thomas, R.J., Balady, G., Banka, G., Beckie, T.M., Chiu, J., Goka,k S., Ho, P.M., Keteyian, S.J., King, M., Lui, K., Pack, Q., Sanderson, B.K. & Wang, T.Y. (2018). ACC/AHA clinical performance and quality measures for cardiac rehabilitation: a report of the American College of Cardiology/American Heart Association Task Force on Performance MeasuresCirc Cardiovasc Qual Outcomes, 11:e000037. doi: 10.1161/HCQ.0000000000000037.

Previous Papers

Thomas, R.J., Chiu, J.S., Goff, D., King, M., Lahr, B., Lichtman, S.W., Lui, K., Pack, Q.R. & Shahriary, M. (2014). Reliability of Abstracting Performance Measures: Results of the Cardiac Rehabilitation Referral and Reliability (CR3) Project. Journal of Cardiopulmonary Rehabilitation and Prevention, 34(3), 172-179.