INNOVATIVE THINKING
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Mr. Jensen S. Chiu

Mr. Jensen Chiu is a Senior Research Associate in IMPAQ Health's Insurance Access & Value Based Care practice area. He provides resourcing, business development, and project leadership across multiple contracts and projects.

Expertise

Mr. Chiu has more than 11 years of experience in quality measurement, business process engineering, and portfolio management. He possesses a strong record of accomplishment in building high-performing teams across a range of activities. Teams led by Mr. Chiu have received many awards and accolades. Some of these accomplishments include:

  • Development of concrete pathways of implementation for cardiovascular quality measures while orchestrating a 25 percent reduction time in the measurement process.
  • In a seven-year period, 90 percent of measure applications (31 measures) submitted to the National Quality Forum (NQF) were recommended as the national standard.
  • Lean process improvement tools for three clients across seven projects leading to time savings, error reduction, and other documented efficiencies.
  • A nine-member team co-led by Mr. Chiu acquired cardiac rehabilitation referral information from across the nation to demonstrate reliability and validity for a suite of care coordination measures leading to publication in a peer-reviewed journal, NQF endorsement for three full cycles, use in federal payment programs, and a Presidential Citation.

Clients

Mr. Chiu leads teams of more than 50 project managers, subject matter experts, researchers, analysts, and multiple subcontractors for two Centers for Medicare & Medicaid Services projects. He serves as deputy project director for a large Center for Consumer Information and Insurance Oversight Marketplace Operations Support contract and project manager for the Medicare Advantage Care Coordination Measure Development contract. He recently served as project director for IMPAQ's Development and Implementation of Quality Rating System Measures for Qualified Health Plans contract.

Prior Experience

Prior to joining IMPAQ, Mr. Chiu supported quality improvement activities for multiple organizations, including a leading cardiovascular medical association where he led overall operational management for a seven-member team in the development of over 300 measures.

In the community, Mr. Chiu serves as chair of the Montgomery County Public Library Board of Directors, providing strategic direction to 21 subcommittees and 23 branches within the county. He has served on the Board of Directors of the American Association of Cardiovascular and Pulmonary Rehabilitation (AACVPR).

Education

Mr. Chiu earned a Master of Health Administration degree from Cornell University and earned his Bachelor of Arts degree in Political Science from Case Western Reserve University. He has a Lean Healthcare Process Improvement Certification, is Six Sigma Green Belt trained, and a Stanford Certified Project Manager.

IMPAQ Papers and Presentations

Jennings, R., Chiu, J., & Desautels, R. (2019, June). Leveraging Lean Methodologies to Drive Improvements in Federal Health Care and Time Savings. Poster presentation at the AcademyHealth Annual Research Meeting, Washington, DC.

Messenger-Jones, E. & Chiu, J. (2019, June). Using Process Improvement Tools to Help States Enforce Mental Health Parity Regulations. Poster presentation at the Academy Health Annual Research Meeting, Washington, DC.

Messenger-Jones, E., Chiu, J. & Pick, A. (2019, February). Using Form Filing Reviews to Enforce Mental Health Parity Regulations. Presentation at the AcademyHealth National Health Policy Conference (NHPC), Washington, DC.

Thomas, R.J., Balady, G., Banka, G., Beckie, T.M., Chiu, J., Gokak, S., Ho, P.M., Keteyian, S.J., King, M., Lui, K., Pack, Q., Sanderson, B.K., & Wang, T.Y. (2018). ACC/AHA clinical performance and quality measures for cardiac rehabilitation: a report of the American College of Cardiology/American Heart Association Task Force on Performance MeasuresCirc Cardiovasc Qual Outcomes, 11:e000037. doi: 10.1161/HCQ.0000000000000037.

Previous Papers

Thomas, R.J., Chiu, J.S., Goff, D., King, M., Lahr, B., Lichtman, S.W., Lui, K., Pack, Q.R. & Shahriary, M. (2014). Reliability of Abstracting Performance Measures: Results of the Cardiac Rehabilitation Referral and Reliability (CR3) Project. Journal of Cardiopulmonary Rehabilitation and Prevention, 34(3), 172-179.