IMPAQ conducted an analysis of the practices in five Colorado counties—Adams, Boulder, Denver, Douglas, and Jefferson—used to reduce SNAP error rates. The goals of this project were to assess their practices for identifying systems, tools, practices, staff capacity, and other issues affecting SNAP error rates and to develop strategies to improve compliance with SNAP processing, benefits payment, and program service delivery.
Our report detailed promising practices and made recommendations for state support to improve service delivery. Each of the five counties received an individualized report of the results and recommendations for process improvements that would allow them to continue to reduce their SNAP error rates.
We completed an in-depth analysis, which included:
Our team included senior researchers and analysts, with expertise in SNAP policy, business process reengineering, Lean methodologies, qualitative research, and previous experience with state SNAP agencies.