As state budgets have shrunk and assistance program caseloads grown, many states and counties have had difficulty meeting statutory and regulatory requirements related to Supplemental Nutrition Assistance Program (SNAP) application, recertification, and case management processes. It is critical that state SNAP managers look for improved ways to improve efficiency and better serve eligible households. IMPAQ provided business process reengineering (BPR) technical assistance support to State and local SNAP offices under a contract with the Food and Nutrition Service of the U.S. Department of Agriculture. The primary purpose of this effort was to improve the SNAP case management and certification process in local offices and, as a result, improve critical SNAP performance measures. IMPAQ worked closely with State and local office staff to assess current business processes and guide staff through the analysis of current activities and identification of process improvement. IMPAQ also provided BPR training and technical support throughout each stage of the project.