INNOVATIVE THINKING
RIGOROUS APPROACHES
REAL WORLD IMPACT

 

Project

QPP Merit-based Incentive System Customer and Program Support Services

Official Title
Quality Payment Program (QPP) Merit-based Incentive System (MIPS) Customer and Program Support Services
Location(s)
United States
Dates
9/2017 – 8/2022
Market
IMPAQ Health
Services
Policy/Program Analysis
Technical Assistance
Client
Centers for Medicare & Medicaid Services (CMS)
Methodologies
Education and Outreach
Human Centered Design
SAF

Since 2017, IMPAQ has worked with the Centers for Medicare and Medicaid (CMS) to implement the Merit-based Incentive Payment System (MIPS), which consolidates three previous quality reporting programs, the Value-based Payment Modifier (VM), the Physician Quality Reporting System (PQRS), and the Electronic Health Record Incentive Program – Meaningful Use (MU).

We are developing program specific content that reduces confusion and helps customers navigate the program. Additionally, we operate a level-two customer service center designed to provide user-centered customer service. The goal of our work is to support CMS in their vision of financially rewarding Medicare clinicians for providing high value, patient-centric health care.

To help achieve this goal, IMPAQ is implementing a Scaled Agile Framework (SAF) to work across numerous contractors required to fully execute a new quality reporting program. We also work closely with customers to discover how we can continuously improve aspects of MIPS by incorporating human centered design concepts.

The IMPAQ team has vast experience managing numerous large CMS contracts that require complex, cross-contract coordination. On this project, the team consists of senior researchers, health informaticists, and policy SMEs. Together with our partner, Telligen, we bring an extensive and diverse array of skills necessary to meet the needs of clinicians, stakeholders, and customers.